Top Help-Desk Certifications for IT Professionals

One includes the high demand and increasing employment rate of remote support and computer support specialists. Bureau of Labor Statistics, there are approximately 70,400 openings for computer support professionals each year, and overall employment of computer support specialists is expected to grow at least 9 percent by 2030. Even if you aren’t using HubSpot’s tools, you can complete their academy lessons for general customer service skills.

• Materials include exam objectives, sample questions, study guides, and classroom and e-learning opportunities.
• According to the National Bureau of Labor Statistics, the demand for support specialists will increase by around 10 percent through 2026, faster than the average of basically all other occupations.
• Anyone interested in career advancement in this fast-growing area of IT should dig into HDI’s certification credentials, especially at management levels.
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They assist your product’s users and make sure that the technology and processes remain up-to-date and run as smoothly as possible. In the year 2021, most companies should have support teams to help customers through their journey with your business. ITIL Foundation certifications are obtained through a set of exams, each difference in difficulty administering a different cert. There are no prerequisites to taking the help desk engineer exam, but exam administrators recommend taking any of the ITIL training courses that are available on the website as preparation. The cost of taking the exam can range from $599 USD to $2,199 USD based on the study materials used and whether portions can be taken online. Of all the help-desk certifications we’re highlighting, HDI’s offerings are probably the best-known and most respected of their kind in the industry.

What is IT Help Desk, Job Description, Certifications and Salary?

Anyone interested in career advancement in this fast-growing area of IT should dig into HDI’s certification credentials, especially at management levels. CompTIA A+ is an excellent entry-level certification for those entering the IT help-desk and hardware support professions. More than 1 million people have earned this credential, and its popularity with IT professionals and employers remains high. Some organizations staff help-desk positions to meet support requirements for specific vendor products, platforms, and tools. Others want team members with an excellent general technical background and an understanding of IT operations, practices and procedures. CompTIA A+ also has a security lesson that teaches your reps how to properly handle sensitive information.

• There is a list of courses available that serve as a great starting point to learn how to respond to common help-desk requests, perform desktop or IT support, and triage and solve issues in record time.
• Yes, you can get to a managerial or executive-level position—even a seat in the C-suite—from the IT help desk.
• IT continues to be one of the country’s most in-demand fields, and with a little experience and a lot of passion for learning new skills, you’re open to limitless opportunities.
• They are often critical to career advancement and can make all the difference for an entry-level help desk professional who is looking to distinguish themselves from the competition.

In this post, we’ll list some basic skills every rep should have and share the best help desk certifications available for your customer service team in 2022. You took the initiative and installed a help desk software for your customer service team, but like any new business tool, employees need to learn basic help desk skills before they put it into practice. IT certifications prove to employers that you have the skills they need on their teams. In fact, according to CompTIA’s 2023 Workforce and Learning Trends report, 80% of HR professionals in medium-size and large organizations rely on industry-recognized technical certifications during the hiring process. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer.

CCNA certification

Rewarding IT careers often begin on the help desk and the support field is booming at the moment. Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth. The IT help desk job market is expected to continue to be on the rise in the coming years. Core IT help desk software features include IT ticket management and risk detection. It also simplifies and automates service requires which helps to boost productivity and reduce support workload.

Then, it goes into detail about how you can use Microsoft’s tools to carry out different support functions. To get Google IT Support-certified, the online training program and exams must be completed. Although the ITIL Foundation training and examination syllabus specifically includes a service desk component, the entire ITIL Foundation certification lends itself well to the help-desk industry. CompTIA A+ is one of CompTIA’s core credentials; it’s an ideal foundational certification for candidates pursuing a wide range of other IT certifications. Like the ITIL Foundation program, this course also offers live classroom training that can be attended in person or online. They are six-hour sessions taught by experts in the customer service field.

and recommended training

The Google IT Support Professional Certificate differs from a certification. A certificate proves to employers that you have knowledge in a given area. Conversely, a certification proves that you have passed a certification exam.

• If you’re a fan of MacBooks and all things Apple, the Apple Certified Support Professional certification is a must.
• Technical support and help-desk positions are traditional entry points for IT professionals navigating their career paths.
• ITIL defines a service lifecycle model for processes and activities during the design, development, delivery, and support of IT services.
• Because it helps businesses “manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change,” explained Senior Writer Sarah K. White in an article by CIO.
• The CISSP provides training in critical areas, including security and risk management, identity and access management, security operations, and software development security.
• Depending on the company, IT help desk engineers can also work per hour.